Bank of Ireland said it is investing over €12m in new ATMs and branch refurbishments this year as it continues a major upgrade of its branch network around the country.
The bank said that €5m will support the replacement of ATMs across its network.
So far this year, 186 new machines have been installed across 58 branches here, with further replacements planned over the coming months.
The new ATMs offer much greater cash-processing capacity while using over 50% less energy.
The bank said that another €7m is being invested in branch refurbishments, with neuroinclusive design standards incorporated as part of the upgrades.
For customers with visual impairments, the new ATMs feature high-contrast screens and an earphone socket providing audio guidance.
Bank of Ireland is also working with auticon, the world’s biggest autistic-majority IT consultancy and social enterprise, to make its branches more neuro-inclusive.
Features incorporated as part of branch refurbishments include sensory-conscious lighting, low-noise environments and clear, intuitive signage.
Self-service areas provide privacy without isolation, while dedicated quiet rooms offer a calm, low-stimulation space for customers who may need additional time or support.
So far this year, a total of 17 branches have been refurbished to these standards.
Along with branches completed last year and further refurbishments planned for the rest of 2026, this will bring the total number meeting the standard to 44 by the end of the year.
Alan Durcan, Distribution Director at Bank of Ireland, said that customers use the lender’s branches and ATMs every day, so it is important that it continues to invest in making these services better, easier to use and more accessible.
“This €12m investment is delivering newer ATM technology with greater capacity, alongside significant upgrades to our branches,” he added.
