Global software company Salesforce has announced it is to buy Irish founded tech company Fin, formerly Intercom, for approximately $3.6 billion.
Fin which is an “industry leading” customer agent company, rebranded last month, with the company retaining its original name Intercom for its customer service software platform.
The sale has been described, by Chief Executive Officer and Co-Founder of Fin Eoghan McCabe, as “a major win for consumers of the world.”
“Our technology has defined this category and set the new standards for what great customer service looks like today,” said Mr McCabe.
“By joining forces with Salesforce, we can deploy it far and wide at a rate far faster than we could have ever achieved on our own,” he added.
Marc Benioff, Chair and CEO, Salesforce said: “Fin brings proven agent technology, a deep commitment to customer success, and an incredible AI team that will complement Agentforce with powerful service agent capabilities.
“Together, we’ll help companies of every size seize this opportunity — accelerating time to value with trusted agents that deliver measurable outcomes at scale,” said Mr Benioff.
According to a statement from Salesforce, the deal will be subject to customary purchase price adjustments.
It said the transaction is expected to close in the fourth quarter of Salesforce’s fiscal year 2027.
Based on the expected timing of closing of the transaction, there is no anticipated change to Salesforce’s fiscal year 2027 financial guidance, previously announced on May 27, 2026.
The transaction will not impact Salesforce’s capital return program.
