The European Consumer Centre Ireland said it recovered more than €200,000 for European consumers last year, including €82,630 for Irish consumers.
The ECCI responded to 2,317 questions and complaints recovering €203,390, according to its 2024 annual report.
The biggest issue affecting Irish consumers who complained to ECCI was related to faulty products, followed by non-delivery.
For European consumers outside of Ireland, the biggest issues were related to travel delays and travel cancellations.
More than half (55%) of questions or complaints received between April 2024 and December 2024 were from other ECC centres on behalf of consumers in their respective countries, while 45% were from consumers in Ireland.
From April 2024 to December 2024, ECCI resolved 46% of complaints for European consumers, which included recovering €120,760.
For Irish consumers, ECCI resolved 48% of complaints and recovered €82,630.
The report comes as the ECC Network (ECC-Net) celebrates 20 years of protecting consumers across Europe. ECCI is one of 29 centres across EU member states that assists consumers in resolving cross-border disputes.
European commissioner Michael McGrath said:”I was delighted to mark 20 years of the European Consumer Centre Network and to recognise the outstanding work of European Consumer Centre Ireland — supporting nearly 3,000 Irish consumers and 3,200 EU consumers with cross-border issues in just the past 20 months.
“Their role is vital in protecting consumers and ensuring that only safe products reach our homes.
“Consumer protection touches all of us — whether we’re shopping online or on the high street, we all deserve to be treated fairly and kept safe.”
