Ryanair has introduced a €500 fine for disruptive passengers whose “unruly” behaviour results in them being taken off the plane.
Ryanair said that passengers expect to travel in a comfortable and stress-free environment with an on-time arrival, free from unnecessary disruption caused by a “tiny” number of unruly passengers.
The airline said this will be the “minimum” punishment, and it will continue to pursue passengers for civil damages.
“While this is an industry-wide issue affecting all airlines, Ryanair is committed to tackling unruly passenger behaviour for the benefit of its passengers and crew, and will continue to pursue disruptive passengers for civil damages, but at a minimum, they will now be issued with a €500 fine,” Ryanair stated.
A Ryanair spokesperson said it is unacceptable that passengers are made suffer unnecessary disruption because of one unruly passenger’s behaviour.
“To help ensure that our passengers and crew travel in a comfortable and stress-free environment, without unnecessary disruption caused by a tiny number of unruly passengers, we have introduced a €500 fine, which will be issued to any passengers offloaded from aircraft as a result of their misconduct,” the spokesperson said.
“While these are isolated events which happen across all airlines, disruptive behaviour in such a confined shared space is unacceptable, and we hope that our proactive approach will act as a deterrent to eliminate this unacceptable behaviour onboard our aircraft,” the spokesperson added.
